Menhir Terms of Service

Version 1.0 Effective date: 12 July 2026 Last updated: 12 July 2026

1. About these terms and who we are

These terms govern your use of Menhir, the software platform for independent travel businesses available at app.menhiros.com and portal.menhiros.com (the "Service").

The Service is provided by Tobias Franklin, trading as Menhir ("Menhir", "we", "us"), of 14 Printworks Road, Frome, Somerset, BA11 1GN, United Kingdom, contactable at [email protected].

By registering for an account or using the Service you agree to these terms. The Service is provided for business use only; by registering you confirm you are acting in the course of a business and are at least 18 years old.

If you have signed the Menhir Platform Agreement as part of a Pro subscription, that agreement applies in addition to these terms, and prevails over them to the extent of any conflict.

2. Definitions

  • "Operator" — the travel business (or individual acting in the course of a travel business) that holds a Menhir account, including its invited team members.
  • "Client" — a customer of an Operator, such as a traveller, lead booker, or enquirer.
  • "Client Data" — all records, personal data, bookings, documents, and other content an Operator submits to or stores in the Service, including data submitted by its Clients through the client portal.
  • "Confirmed booking value" — the gross value of bookings that reach confirmed status in the Service during a calendar month.
  • "Plan" — a subscription tier described at menhiros.com/pricing.html.

3. The Service

Menhir provides software: a CRM and operations platform covering enquiries, bookings, itineraries, client documents, payment tracking, and related automation.

Menhir is not a travel company. We do not organise, sell, or facilitate travel, package holidays, or linked travel arrangements, and we are not a party to any contract between an Operator and its Clients. Operators are solely responsible for their own regulatory compliance, including (where applicable) the Package Travel and Linked Travel Arrangements Regulations 2018, ATOL or other bonding requirements, insurance, and consumer protection law.

4. Accounts and registration

  • You must provide accurate registration information and keep it up to date.
  • You are responsible for everything done under your account and your team members' accounts, and for ensuring sign-in credentials and magic-link emails are kept secure.
  • Account owners can invite, deactivate, and manage team members; each team member must be an individual and must not share their login.
  • We may decline, suspend, or reclaim account names or portal URLs that infringe others' rights or mislead.

5. Plans, fees, and payment

  • Current Plans, prices, and limits (such as active-departure and team-member limits) are set out at menhiros.com/pricing.html. At the date of these terms: a Free plan; Pro Pay-as-you-go at 3% of confirmed booking value; and Pro Monthly at £99 per month plus 1.5% of confirmed booking value.
  • Fees are billed monthly in arrears (booking-value fees) and/or in advance (flat subscription fees) via Stripe. You authorise recurring charges to your payment method.
  • Prices exclude VAT, which will be added where applicable.
  • We may change prices or Plan features with at least 30 days' notice by email; changes take effect from your next billing cycle after the notice period. If you do not accept a change you may cancel before it takes effect.
  • If payment fails we may, after reasonable notice, downgrade the account to the Free plan or suspend paid features. Downgrading does not delete Client Data, but features and limits of the lower Plan apply.
  • Free plan limits are enforced by the Service and may not be circumvented.

6. Client payments (Stripe Connect)

Where an Operator connects a Stripe account to collect payments from Clients:

  • payments flow directly from the Client to the Operator's own Stripe account. Menhir never holds, controls, or transmits Client money and is not a payment institution;
  • the Operator's use of Stripe is governed by Stripe's own terms, including the Stripe Connected Account Agreement;
  • refunds, chargebacks, and payment disputes are matters between the Operator, its Client, and Stripe. Menhir records payment status for bookkeeping only.

7. Your data and data protection

  • Operators own their Client Data. We claim no rights over it beyond the limited licence needed to host, process, transmit, and display it in order to provide the Service.
  • For Client Data, the Operator is the data controller and Menhir is a data processor. We process Client Data only on the Operator's instructions given through the Service, in accordance with our Privacy Policy, which sets out our processor commitments, security measures, and sub-processors.
  • The Operator warrants that it has collected all Client Data lawfully and has an appropriate lawful basis — including explicit consent where required for special category data such as medical information — before submitting it to the Service.
  • On termination, we make Client Data available for export for 30 days, after which we delete it (see section 13).
  • We will not use Client Data for our own purposes or to train AI models.

8. Acceptable use

You must not:

  • use the Service for anything unlawful, or store content that is defamatory, infringing, or malicious;
  • resell, sublicense, or share access to the Service, or use it to process data for third parties as a bureau service without our prior written consent;
  • attempt to reverse-engineer, decompile, or extract source code from the Service, or probe or breach its security;
  • misuse AI features, including using them at abusive volume or to generate deceptive content — AI drafting is subject to fair-use limits stated in the Service;
  • send spam or unlawful marketing through the Service or through a connected mailbox;
  • interfere with the Service's operation or other customers' use of it.

We may suspend accounts that breach this section (see section 13).

9. Intellectual property

  • The Service, including its software, design, and branding, is owned by Menhir or its licensors. We grant Operators a non-exclusive, non-transferable licence to use it for internal business purposes for the duration of their subscription.
  • Operators retain all rights in their Client Data, their branding, and content they upload.
  • If you give us feedback or suggestions, we may use them without obligation to you.

10. Limitation of liability

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under the law of England and Wales.

Subject to that:

  • Our total aggregate liability to an Operator arising out of or in connection with the Service in any 12-month period is limited to the greater of (a) £100 and (b) the fees paid by the Operator in the three months preceding the event giving rise to the claim.
  • We are not liable for: loss of profits, revenue, business, goodwill, or anticipated savings; loss or corruption of data to the extent caused by the Operator's acts or omissions; or any indirect or consequential loss.
  • We are not liable for disputes between Operators and their Clients, including disputes about trips, bookings, payments, refunds, or cancellations. The Operator is solely responsible for the travel services it sells.
  • The Service is provided "as is" so far as the law allows. We do not warrant that it will be uninterrupted or error-free, though we publish live availability at status.menhiros.com.
  • AI-generated drafts are suggestions only. The Operator is responsible for reviewing anything sent to its Clients.

11. Indemnity

The Operator will indemnify Menhir against costs, claims, and losses arising from: (a) the Operator's breach of section 7 (data protection warranties) or section 8 (acceptable use); (b) claims by the Operator's Clients relating to travel services; and (c) the Operator's infringement of third-party rights through content it uploads.

12. Availability, support, and changes to the Service

  • We aim for high availability but do not guarantee uninterrupted service. Planned maintenance will be notified where practicable, and current status is always visible at status.menhiros.com.
  • Support is provided by email at [email protected] during UK business hours.
  • We may improve, add, or modify features of the Service. If we materially reduce the core functionality of a paid Plan, we will give at least 30 days' notice.

13. Term, suspension, and termination

  • These terms apply from registration until the account is closed.
  • Operators may cancel at any time from Settings → Billing or by emailing [email protected]. Paid subscriptions run to the end of the current billing period; booking-value fees accrued to the cancellation date remain payable. No refunds are given for partial months except where required by law.
  • Either party may terminate on 30 days' written notice. We may suspend or terminate immediately on material breach (including non-payment or breach of section 8), or where required by law.
  • On termination: access ceases; Client Data remains exportable for 30 days; after that we delete it from live systems, with backups purging on their normal cycle shortly after. Sections that by their nature should survive (including 7, 9, 10, 11, and 17) survive termination.

14. Client portal users

The client portal (portal.menhiros.com) is provided to Clients on behalf of their Operator. A Client's contract for their trip is with the Operator alone. Clients must use the portal only in connection with their own bookings, keep their sign-in links private, and not misuse the portal. Sections 8 (acceptable use) and 10 (limitation of liability) apply to Clients' use of the portal, with references to the Operator read as references to the Client where the context requires.

15. Changes to these terms

We may update these terms from time to time. For material changes we will give Operators at least 30 days' notice by email, and the new terms will apply from your next use of the Service after they take effect. If you do not accept a material change, you may cancel before it takes effect.

16. General

  • Entire agreement. These terms, the Privacy Policy, the Cookie Policy, and (where signed) the Platform Agreement form the whole agreement between us regarding the Service.
  • Assignment. You may not transfer your rights under these terms without our consent; we may assign ours as part of a business transfer, with notice.
  • Severance. If any part of these terms is found unenforceable, the rest continues in force.
  • No waiver. A failure to enforce a right is not a waiver of it.
  • Third parties. No one other than you and us has rights under these terms (Contracts (Rights of Third Parties) Act 1999).

17. Governing law and jurisdiction

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them or the Service.

Contact: Tobias Franklin, trading as Menhir · 14 Printworks Road, Frome, Somerset, BA11 1GN · [email protected]